At Baby Dwelling USA, we want you to be completely satisfied with your purchase. If for any reason you are not happy, please review our return and refund policy below.
1. Return Eligibility
We accept returns under the following conditions:
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Return request must be made within 14 days of delivery
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Items must be unused, unwashed, and in original condition
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All original tags, packaging, and accessories must be included
We reserve the right to reject returns that do not meet these conditions.
2. Non-Returnable Items
The following items are not eligible for return:
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Customized or personalized products (e.g., embroidered items)
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Items marked as Final Sale
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Gift cards or store credit
3. Damaged or Defective Items
If you receive a damaged, defective, or incorrect item:
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Contact us within 48 hours of delivery
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Provide clear photos of the product and packaging
We will offer:
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Replacement at no cost, or
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Full refund (including shipping, if applicable)
4. Return Process
To initiate a return:
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Email us at support@babydwelling.com with your order details
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Our team will review and provide return instructions
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If approved, you may receive a prepaid return label (if eligible)
Items must be shipped back within the timeframe provided.
5. Return Shipping
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A return shipping fee may be deducted from your refund unless the item is defective or incorrect
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If a prepaid label is provided, the cost may be adjusted during refund processing
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We are not responsible for returns lost in transit without tracking
6. Refunds
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Refunds are issued to the original payment method
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Once the returned item is received and inspected, refunds are processed within 5–10 business days
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You will receive a confirmation email once the refund is issued
7. Exchanges
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We currently do not offer direct exchanges
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If you need a different product, please return the original item and place a new order
8. Late or Missing Refunds
If you haven’t received your refund:
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Check your bank or card statement again
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Contact your payment provider (processing time may vary)
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If the issue persists, contact us at support@babydwelling.com
9. Cancellations
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Orders can be canceled before they are shipped
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Once shipped, orders cannot be canceled and must go through the return process
10. Contact Us
For any return or refund-related questions, please contact:
Baby Dwelling USA
Email: support@babydwelling.com
Website: www.babydwelling.com